need help to get my money back! Thanks.

最近去看了一个新牙医。第一次去时是免费咨询。但他们还是报到我的报险公司。希望报险公司会报销（$37 for oral evaluation）。但我报险公司没有报销一分钱因为我才做过那项检查。这家诊所也保证他们不会让我付$37。但是从他们发给我的帐单上看，Not only I have been charged for $37 but also $7.20 (debit adjustment, I guess that is because I pay them using credit card). 

I paid $1431, my insurance paid $934.15. So totally dental office has received $2365.15. Total charge for my treatment is $1932 (add all the charges from charge column, but don't add $37.00 and $7.20 since those two charges are not supposed to be counted).

So the office should refund me: 2365.15 - 1932 = $433.15.

Since the office actually charged me $37.00 and $7.20, this is why I only get refund 388.95 ( 433.15 – 37 – 7.20 = 388.95) instead of $433.15.

However, the dental office insisted that they didn’t charge me for $37.00. (here is the quote from their office: You were not charged $37.00 and did not pay for it. We charged $37.00 to the insurance and the claim was denied and we wrote off the cost. You did not pay that out of pocket. ) I have sent several emails to explain why I think I have been charged for that $37 and $7.20, however, they just didn't get it. It is not difficulty math problem, isn't it? Do you think I get it wrong or their office is wrong. If you think their office got it wrong. Any suggestion what should I do next in order to get my money back? Thank you for your help.

所有跟帖： 

• you just have to go through the statement line by line with them -gqc- ♀ (85 bytes) () 09/29/2016 postreply 06:30:22

• I explained and put the formula to show how they calculate wrong -kathyzh- ♀ (0 bytes) () 09/29/2016 postreply 07:28:06

• 诊所给了你$250 的折扣，你还要讨回你的$44.22? 治疗费用总数是2182 不是1932， -20146- ♀ (32 bytes) () 09/29/2016 postreply 06:34:43

• 你理解错了。The crwons were bad, not fit well at all. -kathyzh- ♀ (547 bytes) () 09/29/2016 postreply 07:16:49

• 从你的账面上只能这么理解，你又没有说明细节。 -20146- ♀ (0 bytes) () 09/29/2016 postreply 08:33:55

• 拿这个去问，说你没明白这37块钱的credit在哪里 -慧惠- ♀ (225 bytes) () 09/29/2016 postreply 06:57:26

• 多谢了。牙套没调好，去了第二次调。 -kathyzh- ♀ (383 bytes) () 09/29/2016 postreply 07:26:55

• Here is the latest response from the office. I just cannot under -kathyzh- ♀ (661 bytes) () 09/29/2016 postreply 08:34:59

• 同意还$37就好了，那$7.20算了吧，否则还得看明白对方的解释 -慧惠- ♀ (0 bytes) () 09/29/2016 postreply 19:29:31

• 有钱人呐。$7.20 够俺两天的吃喝了。 -hello2002- ♀ (0 bytes) () 09/29/2016 postreply 20:12:03

• 明白了。你的保险公司理赔的数目超出了预算，所以诊所觉得 -gqc- ♀ (1009 bytes) () 10/01/2016 postreply 08:34:24

• （备份）need help to get my money back! Thanks. -hello2002- ♀ (3676 bytes) () 09/29/2016 postreply 07:49:52