Enterprise说是违反了reckless

警察开的是careless driving的罚单。
现在查到的资料是，careless driving和reckless driving是两种不同的罚单。

careless driving encompasses drivers who appear to be unaware of their bad driving.

reckless driving indicates that the motor vehicle operator is willfully acting to drive in such a manner as to cause damage to property, physical injury or death.

一直在和Enterprise客服沟通，没用，Enterprise坚持要我个人全额赔偿。