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Probably It is a technical problem in the website/system. You may try it again some time later. If the problem still remains, you may call DOS at 202-485-7600. Read this link for calling instruction:

https://gethuman.com/phone-number/US-Department-of-State-Visa-Department

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• 更新，谢谢你的无私帮忙。我打了电话，他们说电脑里确实把我的账户封住了（大概这个意思） -happylittlewoman- ♀ (222 bytes) () 12/03/2015 postreply 18:43:13