truegreen bill

来源: 2021-08-29 11:17:01 [] [博客] [旧帖] [给我悄悄话] 本文已被阅读: 次 (2713 bytes)

Hi, I am looking for suggestions.

I took care of my lawn. Last year (2020) the moss grew quite bit in my back yard. I called Truegreen and asked them to do two services (1) areation (2) lime application. 

For areation, they informed me when they will come. On that day they did come and performed the service. They also left a note in my door about the service they performed. All good. 

For lime application, I did not receive any call, and did not see any notice in my door knob. 

This year (2021) in March I called true green and complained that they did not come for the lime application. On that month, I noticed I got refund from Truegreen half of what I paid for lime application. I thought that I at least got something back and let it go. I then hired another reputable local professional to take care of the lawn.

To my surprise, on July 3, I noticed a true green flag on my lawn. On July 20 I noticed I was being billed for the lime application from Truegreen. I called my credit card company and disputed for the charge. My credit card company called me back the next day and told me the charge was removed. They also said they will mail me a new credit card. (the old one is invalid from now on).

Two days later, I heard loud noise from my lawn. I came out and found two guys performing some service on my lawn. I approached them and was told they are from true green. I asked them to leave immediately because I did not request any service from them. After they left, I got a call from Truegreen saying they will come to do areation today. Then 30 min later, Truegreen called me again saying they performed the areation service. 

Then in August, I received a bill from Truegreen for the areation service. I then called Truegreen that I never asked for the services this year. They told me that last year they mailed me the "welcome letter", in that letter it said the service (areation and lime) was yearly. They promised that they will mail a copy of that letter to me. First of all, I never knew the services from Truegreen has to be yearly, it does not make sense I need lime application and areation yearly. Secondly, it has been more than 4 weeks now and I have never received the copy of that letter. 

I filed a complain at BBB. The Truegreen bill kept coming. I am looking for suggestions. Should I just pay the bill to get over it, or fight it to the end? The bill is about $350. When I stopped them, they about finished 1/3 of my lawn. 

Thank you,  

所有跟帖: 

Check agreement. If indeed it’s annual, I would pay and then can -liu-fu- 给 liu-fu 发送悄悄话 liu-fu 的个人群组 (0 bytes) () 08/29/2021 postreply 12:26:40

no document -guest917d- 给 guest917d 发送悄悄话 guest917d 的博客首页 guest917d 的个人群组 (162 bytes) () 08/29/2021 postreply 13:11:17

aeration 每年做做也没啥坏处。你让他们来重新做完整一次, 再付钱。然后再说。 -hello2002- 给 hello2002 发送悄悄话 hello2002 的个人群组 (0 bytes) () 08/29/2021 postreply 13:25:47

不要着急。打几个电话到customer service 去complain , 一般就可以解决。truegreen 是个连锁 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (509 bytes) () 08/29/2021 postreply 16:34:22

350 dollars 是小钱,不难解决。他们不会太在意。我这里aeration 是1500。你的太便宜了。 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (0 bytes) () 08/29/2021 postreply 16:36:16

aeration 怎么可能1500,150差不多,除非你的草坪是我的十倍 -柠檬椰子汁- 给 柠檬椰子汁 发送悄悄话 柠檬椰子汁 的博客首页 柠檬椰子汁 的个人群组 (0 bytes) () 08/29/2021 postreply 17:20:21

是啊! 不知你家地多大。150美元,不管地有多么小,都没人干。剪草一次65。一星期一次。 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (0 bytes) () 08/30/2021 postreply 07:17:10

I have 0.3 acre -柠檬椰子汁- 给 柠檬椰子汁 发送悄悄话 柠檬椰子汁 的博客首页 柠檬椰子汁 的个人群组 (238 bytes) () 08/30/2021 postreply 08:43:34

只是aeration 就要1500。 这个错不了,我交的钱。还是几年前的事。说实话,从没听说有150的价。在改成 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (247 bytes) () 08/30/2021 postreply 12:40:07

我家的是$175 。 -Shanghaigirl98- 给 Shanghaigirl98 发送悄悄话 Shanghaigirl98 的个人群组 (0 bytes) () 08/30/2021 postreply 23:07:22

啊??? 看来我用的这个公司赚大了。春天clean up 包括mulching 要1700呢!! 不过,地比你们的大些,不过 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (133 bytes) () 08/31/2021 postreply 14:30:36

豪宅,豪宅,我们下中农冒犯了。 -柠檬椰子汁- 给 柠檬椰子汁 发送悄悄话 柠檬椰子汁 的博客首页 柠檬椰子汁 的个人群组 (0 bytes) () 09/01/2021 postreply 08:14:52

不必发酸。你知道,美国没有统一价格,双方同意就是交易。 -笑薇.- 给 笑薇. 发送悄悄话 笑薇. 的博客首页 笑薇. 的个人群组 (0 bytes) () 09/01/2021 postreply 22:17:36

我家稍贵200刀~~~ -紫色海洋- 给 紫色海洋 发送悄悄话 紫色海洋 的博客首页 紫色海洋 的个人群组 (0 bytes) () 09/14/2021 postreply 21:10:27

那我真的太便宜了,夏天除草/冬天扫雪都是$30 ,出租房$20。 -Shanghaigirl98- 给 Shanghaigirl98 发送悄悄话 Shanghaigirl98 的个人群组 (0 bytes) () 08/30/2021 postreply 23:03:22

我也是这个价 -柠檬椰子汁- 给 柠檬椰子汁 发送悄悄话 柠檬椰子汁 的博客首页 柠檬椰子汁 的个人群组 (0 bytes) () 08/31/2021 postreply 10:39:35

They will do the same thing again next year if you pay them this -选民- 给 选民 发送悄悄话 选民 的个人群组 (0 bytes) () 08/30/2021 postreply 05:16:49

that is what I thought. -guest917d- 给 guest917d 发送悄悄话 guest917d 的博客首页 guest917d 的个人群组 (0 bytes) () 08/30/2021 postreply 12:07:00

你抱怨服务不好,他们退你一半的钱,你有没有同时告诉他们不再用他们了? -goingplace- 给 goingplace 发送悄悄话 goingplace 的博客首页 goingplace 的个人群组 (0 bytes) () 08/30/2021 postreply 14:42:11

if no agreements, ignore any bill. -keeplooking- 给 keeplooking 发送悄悄话 keeplooking 的个人群组 (0 bytes) () 08/30/2021 postreply 16:34:37

我一直用他家的。好像by default , 如果不去说明,他家就照 -Shanghaigirl98- 给 Shanghaigirl98 发送悄悄话 Shanghaigirl98 的个人群组 (266 bytes) () 08/30/2021 postreply 23:00:46

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