Hi, I am looking for suggestions.
I took care of my lawn. Last year (2020) the moss grew quite bit in my back yard. I called Truegreen and asked them to do two services (1) areation (2) lime application.
For areation, they informed me when they will come. On that day they did come and performed the service. They also left a note in my door about the service they performed. All good.
For lime application, I did not receive any call, and did not see any notice in my door knob.
This year (2021) in March I called true green and complained that they did not come for the lime application. On that month, I noticed I got refund from Truegreen half of what I paid for lime application. I thought that I at least got something back and let it go. I then hired another reputable local professional to take care of the lawn.
To my surprise, on July 3, I noticed a true green flag on my lawn. On July 20 I noticed I was being billed for the lime application from Truegreen. I called my credit card company and disputed for the charge. My credit card company called me back the next day and told me the charge was removed. They also said they will mail me a new credit card. (the old one is invalid from now on).
Two days later, I heard loud noise from my lawn. I came out and found two guys performing some service on my lawn. I approached them and was told they are from true green. I asked them to leave immediately because I did not request any service from them. After they left, I got a call from Truegreen saying they will come to do areation today. Then 30 min later, Truegreen called me again saying they performed the areation service.
Then in August, I received a bill from Truegreen for the areation service. I then called Truegreen that I never asked for the services this year. They told me that last year they mailed me the "welcome letter", in that letter it said the service (areation and lime) was yearly. They promised that they will mail a copy of that letter to me. First of all, I never knew the services from Truegreen has to be yearly, it does not make sense I need lime application and areation yearly. Secondly, it has been more than 4 weeks now and I have never received the copy of that letter.
I filed a complain at BBB. The Truegreen bill kept coming. I am looking for suggestions. Should I just pay the bill to get over it, or fight it to the end? The bill is about $350. When I stopped them, they about finished 1/3 of my lawn.