建议每位来本坛的朋友们都读读这本能改变思维方式

的书。这本书写的太好了！我们全家人都读了这本书。认识到：生活的质量来自于对话的质量。

书名：Crucial Conversations: Tools for Talking When Stakes are High

作者： Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler



“Learn how to keep your cool and get what you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

* Prepare for high-impact situations with a six-minute mastery technique
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
* Keep listening when others blow up or clam up
* Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.”