Honestly, it's not a right procedure indeed. You may talk with a

an operator who knows nothing about the registratgion issue. So you have to ask her about who can give you a favor about registriation. If she handle it, she will ask you "how can i help you" ? IF no, she will say please wait a moment. Meantime she will transfer your line to another person. Then talking with that person who knows the procedue well, she will help you out, or your case is a little bit complicated, SHE will make an appointment , this person can be your program advisor.