my recent experience with booking.com

I have similiar situation with Booking.com. On May 23, I reserved hotel in DC through booking.com, and 5 min later I called booking.com to ask if hotel let us 2 adults and 3 kids live in one room, booking.com checked hotel and told me hotel can not let us in one room, so booking.com customer service said he can cancelle the reserve free of charge since it is within 24h and so he cancelled and email me confirmation number too 5 min later. However hotel refuse to refund the charge and hotel said there is zero second free cancellation. we have to pay it even we will not go to that hotel. I called booking.com many times and every times booking.com confirmed me I will get refund. Finally I could not get refund, and foutunately booking.com refund me totally since I have all the email that booking.com claims I will get 100% refund. I finally get refund from booking.com after one month later and booking.com said they will bill to hotel and let hotel pay the charge. also I got additional 25 euro for "good will" money from booking.com.

I think hotel and booking have different policy. you need talk to booking.com.

 

所有跟帖： 

• Thank you very much for your experience sharing. -dyoud- ♂ (0 bytes) () 07/22/2016 postreply 11:10:45

• 你这是booking. com把自己的钱给你了,旅馆赖账了。旅馆一般有一个房间多少人的规定。一般是二个人, -jin_yin_hua- ♂ (122 bytes) () 07/22/2016 postreply 11:22:15

• 你登记酒店时，不是问你几个大人，几个小孩及年龄，要几个房间的吗？ -goingplace- ♀ (0 bytes) () 07/22/2016 postreply 11:44:24

• 有的网站像priceline 不问。要看旅馆的规定。 -jin_yin_hua- ♂ (0 bytes) () 07/22/2016 postreply 11:58:54

• 俩码事儿。你是booking.com直接说不收fee，而你又是通过booking.com的服务 -像龟的兔子- ♀ (521 bytes) () 07/22/2016 postreply 11:44:54

• 我觉得是酒店自己的网页规定的条列，LZ没看清楚。 -goingplace- ♀ (0 bytes) () 07/22/2016 postreply 11:49:15

• 请帮我看看这里 -dyoud- ♂ (0 bytes) () 07/22/2016 postreply 13:08:55

• 二个一样的。定了以后取消,在到达七天外取消,付25%,7天之内,100%.不同的是用它的网站,有24小时的反悔期。 -jin_yin_hua- ♂ (0 bytes) () 07/22/2016 postreply 13:42:37