【开头的话】根据俺的粗略了解，面试时的这个行为测试（Behavior Interview）颇让很多同胞为难，俺也亲见很多老美阴沟里翻船。可见这不仅仅是一个语言的问题。而且俺们同胞技术背景者居多，在从技术到管理的转型过程中，这个行为测试是个一定要过的关口(而且有向非管理职位蔓延的趋势)。写几篇小文的初衷，就是帮助有需要的朋友掌握正确的准备方法。其实在各位的经历中，一定有诸多可圈可点的成就。有备而来，破解行为测试一定不是问题。这个考核的重点, 是看你如何与人，尤其是难缠的人，打交道。
【葵花宝典】Behavioral Interview Guide
There are 2 formulas for cracking the behavioral interview. SMART and STAR.
The SMART format stands for Situation with Metrics, Actions, Results, and Tie-in. The last item, Tie-in, is key. It neatly links the response back to the employer’s competency question, allows the individual to inquire further into the employer’s needs, and helps focus the conversation on how the candidate can DO the job instead of simply AUDITION for the job.
An alternative formula is STAR. STAR stands for Situation/Task, Action, and Result(s).
【典型案例】 Sense of Urgency
Sample questions for you (the interviewee):
1. Projects rarely proceed without obstacles. Tell me about a recent project you worked on when you encountered a major obstacle. What did you do to get around that obstacle? How did you keep others focused on handling the priority tasks for the project?
2. Tell me about a time when you managed or coordinated a complex project that had many unclear variables. What did you do to remain focused on what needed to get done?
【精髓要义】What the interviewer looks for:
Proactively deals with business issues; identifies priority assignments; recognizes and removes obstacles that may impact success; maintains focus in light of challenges or ambiguous circumstances.
Key positive examples:
Proactively Senses and Responds to Problems and Opportunities—Persists in the face of obstacles and challenges.
Works to Reduce Cycle Time—Quickly assimilate and digest information.
Takes Action When Needed—Demonstrates a clear bias for action on priorities.
【家庭作业】Fill out the form for the examples from your own experience before the interview (the STAR approach):
Situation/Task:
Action:
Result:
【经验之谈】Oh, one very important thing to remember: don't just tell us what your troops did. We want to know what your specific role/contributions was/were.
您说您参加过国共和谈？ 国共和谈我们都知道。但我们不知道您都干了些啥？您是主持会谈还是端茶送水？
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