Who is "2nd officer"? -- 2nd tier officer.
Which is "那边"? -- processing center.
There is always something out there out of your control even though you have tried your best. Keep records/evidence of your efforts, in case to appeal the denial. --- 连皮匠老师都说这话了,看来我只能傻等杯具了,可是连个RFE notice都能给寄丢了,我还能指望他们把denial notice顺顺利利寄给我?