畅所欲言 Interview question (1)

来源: 还是家好 于 2009-06-29 18:04:53 [] [旧帖] [给我悄悄话] 本文已被阅读： 次 (115 bytes)
As a 2nd line support agent, what criteria would you use when deciding to escalate a call to higher level support?
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