Ebay 买的修理空调压缩机工具更新

来源: 色大胆小于 2018-11-07 10:59:47 [档案] [博客] [旧帖] [给我悄悄话] 本文已被阅读：次 (8357 bytes)

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原帖： http://bbs.wenxuecity.com/auto/482922.html

10 月 28 日，从 Ebay收到两个电邮。第一封是说卖家通知Ebay货已寄出。第二封比较奇怪：

We're writing to let you know that we've removed an item you recently won due to concerns with the seller's account:
232975318028 - Combo 3 5cfm 1/4hp Air Vacuum Pump HVAC R134a Kit AC A/c Manifold Gauge Set

Since you've already paid for the item, you don't need to do anything else. If your item hasn't arrived yet, it should arrive soon. If it doesn't, then you'll want to open a case in our Resolution Center. You can learn how to do this, plus find timelines for opening cases, at:
http://pages.ebay.com/help/buy/item-not-received.html

If you're unable to open a case on eBay, contact your payment service provider to verify the status of the payment and to request a refund or cancellation if needed.

We wish you all the best on eBay and hope your future experiences are pleasant and successful. If you have questions, please click "Help & Contact" at the top of most eBay pages.

eBay still has lots of other great deals. Go to http://www.ebay.com to shop. We hope to see you soon.

Thanks,

eBay

看完这个，我立刻私下联系卖家，问他们咋回事，货为啥被Ebay拿掉了。等了两天，没有回复。

通过Ebay给卖家发了相同的询问，目的是留下官方证明，我已提出疑问。

仍然没有回复。

最后只好要求Ebay介入。即 open a case in our Resolution Center. Ebay 回复神速：

We're sorry to hear that you didn't receive the item you purchased. Your request is open, and we've asked the seller to respond and resolve your issue by Nov 7, 2018.

If you don't hear back or can't work something out, you can ask us to step in beginning Nov 7, 2018. If that happens, we'll review your request, gather any new info we need, and make a decision within 48 hours.

11月5日，卖家联络了 Ebay，Ebay 给我致函：

The seller has asked eBay Customer Support to review this case and make a final decision.

We'll review the case details, such as messages sent in the Resolutions Center about this case and other emails sent through eBay between you and the seller. If we have questions, we'll get in touch with you. We'll get back to you within 48 hours.

You can view the details of this case in the Resolution Center.

今天， 11月7日，Ebay 退款给我。

Unfortunately, we didn't receive valid tracking information from the seller. We're sorry you had a problem with your purchase.

We've issued a refund of US $20.00 back to the original funding source you used to purchase this item. The refund includes the purchase price plus original shipping. Please allow 48 hours for it to process.

至此，我认为此事终结。